Warranty & Repair

Garmin

1+1 year warranty, subject to Garmin Thailand terms and conditions. For more warranty details, visit garmin.co.th or call 1800-200-206.

QAIS

Warranty and repair policy is effective from December 1, 2022.

The purpose of this policy is to provide guidelines for the free repair and replacement services of Sunstar Engineering Inc. (“SUNSTAR”) products during the warranty period, excluding any products imported or sold without authorization by GIS Co., Ltd. (“the Company”).

Limited Warranty SUNSTAR warrants that the product will be free from defects in material and workmanship that appear during normal use of the product for a period of one (1) year from the date of purchase and will repair any defective product free of charge or replace the defective product with a product of like nature and quality, but not necessarily the same color, or a similar model of equivalent value if the same model is not available in stock, when a failure or defect covered under this policy occurs during the warranty period. In the event of a defect in the product, the remedy provided under this policy is your sole and exclusive remedy. This policy does not cover second-hand or previously used products that are sold in “as is” or “open box” condition.

Warranty Exclusions. The warranty is void if (i) the product shows signs of wear or wear beyond normal use (as determined solely by SUNSTAR), or (ii) the defect declaration is determined (as determined solely by SUNSTAR) to be false or negligent. Product failures or defects resulting from or resulting from any of the following are not covered under this policy:

  1. Failure to comply with or adhere to the contents of the user manual, labels, or other warning notes accompanying the product, or other written precautions (including use outside the United States).
  2. Accident, misuse, exposure to liquids, modification, alteration, abuse, or unauthorized repair.
  3. Fire, earthquake, wind and water damage, lightning, or other acts of God, or pollution, salt damage, abnormal voltage, or other external factors.
  4. Improper physical or electrical operating environments.
  5. Non-personal use (e.g., for commercial purposes).
  6. Surface damage (scratches, dents, etc.).
  7. Improper storage, such as in hot or humid conditions.
  8. Use with non-SUNSTAR products or products not recommended for use with SUNSTAR products.

Instructions

  1. To make a claim under this policy, customers must contact the Alive Service Center at AliveServiceCenter@cdg.co.th and provide proof of original purchase of the product showing the original purchase date within the warranty period. Upon such contact, the company reserves the right to reject any claim under this policy if no proof of purchase of the product is available within the warranty period.
  2. Customers must arrange for the product to be shipped to the Alive Service Center at the address below. Customers are responsible for shipping and insurance costs if required.
    2.1 Sathorn Thani Building 1, 1st Floor, 90/59C-D, North Sathorn Road, Silom Subdistrict, Bang Rak District, Bangkok 10500
    Open Monday-Friday: 9:00 AM–6:00 PM (except public holidays). Tel. 02-2669944
    2.2 GIS Co., Ltd. (Head Office) 202 Nang Linchi Road, Chong Nonsi, Yannawa, Bangkok 10120
    Open Monday-Friday: 9:00 AM–6:00 PM (except public holidays). Tel. 02-2669944
  3. When the warranty under this policy applies to returned products, the company will cover the cost of returning the product to the customer. Unless the product is imported or sold without authorization, the company will not cover the cost of returning the product to the customer, but will arrange for shipping upon receipt of the customer’s payment.
  4. Recycled or replacement parts may be used during repairs. If parts are replaced during repairs, SUNSTAR may collect, process, or dispose of the old parts at its discretion.
  5. Any product repaired or replaced under this Policy shall be subject to the remainder of the original warranty period applicable to the product.
  6. SUNSTAR may assign its rights and/or obligations under this Policy, in whole or in part, to any affiliated company or third party. SUNSTAR may subcontract with any party to perform this warranty or appoint any authorized service provider.

Communication with Customers Regarding Service. Upon receipt of any returned product, SUNSTAR will determine the eligibility of the warranty. If the warranty is applicable to the returned product, SUNSTAR will repair or replace the product and promptly notify the customer upon completion. If the warranty is not applicable, the company will promptly notify the customer and request further instructions from the customer as to whether the repair or replacement may be performed at a cost, along with an estimate of the cost of the repair or replacement. If the customer approves and directs SUNSTAR to perform the repair or replacement at a cost, SUNSTAR will perform the repair or replacement at a cost and promptly notify the customer upon completion.

Product Abandonment. Products returned to the Company will be considered abandoned if they remain in the Company’s possession for 90 days after any of the following events:
a. After a repair request is received, if the customer fails to respond to the Alive Service Center within 90 days.
b. After a request for a costly repair/replacement is received, if the customer fails to respond to the Alive Service Center within 90 days.
c. After a request for a costly repair/replacement is received, if the customer fails to respond to the Alive Service Center within 90 days. (a.-c. collectively, “Abandonment”).

Upon abandonment, the Customer or the person who sent the product to the Alive Service Center agrees to waive and disclaim (i) any ownership or legal interest in and to such product and (ii) any legal claim against GIS Co., Ltd. for any reason related to the product. Upon expiration of the grace period, the Company or its authorized representative may dispose of the product as it deems appropriate and at its own discretion, without liability to the Customer or other product owners.
Disclaimer of Consequential Damages. SUNSTAR and the Company shall not be liable for any consequential damages. SUNSTAR and the Company shall not be liable for any breach of any express or implied warranty, or for any claim exceeding the purchase price of the product.
Disclaimer of Implied Warranties. Except as expressly provided in this policy, SUNSTAR and the Company do not make and disclaim any and all warranties, whether express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Jisulife

Redmi / Xiaomi

Warranty includes replacement, repair, or replacement of parts. This product (watch, air purifier, or smart scale) is guaranteed for 1 year from the date of purchase as shown on the receipt.
Products that are not functional and in normal condition (no signs of accidents)
Products that have been dropped, broken, or misused are not covered by the warranty.
We do not accept returns for defective products, unless the defect is present upon receipt (video confirmation is required).
Contact Mi Brand at 1800-014-171, Monday – Friday, 9:00 AM – 6:00 PM.
Chat & Email: https://www.mi.com/th/support/

Contact after-sales service
For inquiries, please contact the SiS Support Team at 02-020-3036
Email: service@sisthai.com
Or contact the SiS Warehouse Service Center, Warehouse/Head Office
SiS Distribution (Thailand) Public Company Limited
88/6-7 Phatthana Chonabot 3 Road, Khlong Song Ton Nun Subdistrict, Lat Krabang District, Bangkok 10520, Tel. 02-020-3001

Sothing

1-year product warranty.
If the product is defective within 7 days from the date of receipt, it can be replaced or refunded according to the terms and conditions.

  • This is due to a product malfunction, such as a battery malfunction that won’t charge or the device won’t turn on.
  • The product must not be broken, wet, or have any external damage.

**Please take a video when unpacking the package and check the product every time. If there is no video to confirm the damaged product or the product is incomplete, the company reserves the right to refuse to accept any refund.

Contact after-sales service

For inquiries, please contact the SiS Support Team at 02-020-3036
Email: service@sisthai.com
Or contact the SiS Warehouse Service Center, Warehouse/Head Office
SiS Distribution (Thailand) Public Company Limited
88/6-7 Phatthana Chonabot 3 Road, Khlong Song Ton Nun Subdistrict, Lat Krabang District, Bangkok 10520, Tel. 02-020-3001

Amazfit

This product comes with a 1-year warranty from the date of purchase (warranty applies only to the watch body). For product claims with manufacturing defects (damaged within 7 days of purchase / 15 days for online purchases),

  • Products that are not functional and in their original condition (no signs of accidents) are guaranteed.
  • Products that have been dropped, broken, or misused are not covered by the warranty.
  • Products that are defective are not eligible for exchange, unless the defect was discovered upon receipt (video confirmation is required).

Contact the service center at
Gett Service Center, Gett Together Technology Co., Ltd.
49/654 Moo 2, Bang Talat Subdistrict, Pak Kret District, Nonthaburi Province 11120
Product Claims Department: 02-2270537 Email: ampornrat.ch@gmail.co

Huawei

Product warranty 1 year

The product must be in perfect condition, with all accessories, not broken or damaged. If the warranty sticker or serial number sticker under the warranty of Synnex (Thailand) Public Company Limited is torn, faded, altered, removed, or the warranty sticker is not from the company, including damage caused by accidents, it will not be covered by Synnex’s warranty.

  • For after-sales service, please contact Synnex Care at 1251 or email service_FL@Synnex.co.th.
  • Business hours: Monday – Friday, 8:30 AM – 6:00 PM.